Frequently Asked Questions
Can I pay by Part payment?
Yes - we currently offer part payment with Laybuy (6 weekly interest free payments), Afterpay (4 fortnightly interest free payments) and Genoapay (10 weekly interest free payments). These options are all available at checkout.
What are “Basket Points” rewards?
Basket Points are our way of saying thanks to our customers. There are a number of ways you can earn basket points and you can redeem these for vouchers to save on crystals.
Check out our rewards page to see how they work.
How long will my delivery take?
We ship using Courier Post. Auckland deliveries are often delivered the following day and outside of Auckland is 2-3 days. All orders are traceable, and you should receive an automated email from us with tracking details, if you can't see it, maybe it's gone into Junk mail. If you still don't have it, let us know through messenger or email and we'll update you with your order status and tracking info.
Do you offer pick up?
As we currently are operating from our home and work full time we do not allow pickups, but it is our dream to be able to open a crystal shop in the next few years so hopefully not to far away you’ll be able to visit us.
Do you have a physical store?
Not yet - it is a dream to be able to open our own store and as we continue to grow we'll be considering when is the right time for us to do so.
How are my goods packaged?
All of our orders are packed with the environment in mind. All bubble wrap we use to protect your goodies is reused from our inwards orders, consider if you could do the same.
The majority of our orders are shipped in r3 compostable bags. These are made with corn starch, PLA and PBAT. Printed with non toxic inks and providing us a natural alternative to traditional plastic based courier bags.
All of our crystals come with a small info card so you can get to know a little more about your new piece.