Shipping policy
Shipping Policy
Thank you for shopping with The Crystal Basket. We take care to pack every order with love and ensure it reaches you safely.
Domestic Shipping (New Zealand)
We ship nationwide across New Zealand, including rural addresses.
| Service | Rate |
|---|---|
| Nationwide – Small Satchel | $8.00 NZD |
| Nationwide – Large Parcel | $12.00 NZD |
| Rural – Small Satchel | $12.00 NZD |
| Rural – Large Parcel | $16.00 NZD |
Estimated delivery times:
- Urban/Nationwide: 2–5 business days
- Rural addresses: 3–7 business days
Delivery times are estimates and may vary during peak periods or public holidays.
Free Shipping
Enjoy free standard shipping on all New Zealand orders over $150 NZD. Free shipping is automatically applied at checkout.
Order Processing
Orders are typically processed within 1–2 business days of payment confirmation. You'll receive a shipping confirmation email with tracking details once your order is on its way.
Packaging
We pack all crystals and gifts with care to ensure they arrive safely and beautifully. If your order arrives damaged, please contact us within 48 hours of delivery with photos so we can make it right.
Questions?
If you have any questions about your order or delivery, please don't hesitate to reach out to us.